What you see here is the Headline, Observation, Ask model in action.

4 different examples to illustrate how to be clear and ultimately see an increase/decrease in a skill/behavior.

While on paper, this might feel it's a one-way street, our goal is to have an open, generative conversation. We should be involving our people as much as we can when we're talking through the Ask component.

Note: having a generative conversation that involves our people is different than asking them to share their side of the story. For more on handling defensiveness, excuses, and explanations, check out the resources that follow.